The fine print, in plain language.

No. Our vehicles are unmarked and our cleaners arrive in plain outerwear carrying ordinary cleaning supplies. Nothing on our uniforms, bags or paperwork names the service. To a neighbour, it's a cleaning visit — because that's exactly what it is.

Charges appear under a neutral descriptor for a cleaning service. Receipts are emailed, never mailed, and itemised only by clean type — never by anything that would embarrass you if a partner or roommate opened it.

Hotels and short-term rentals, yes — with the booking in your name and you present on site. Shared workplaces, no. We only work in private spaces where every person present has consented to the service.

Never, unless you explicitly ask us to document damage or a pre-existing issue for your own records. No before-and-afters, no marketing shots, no exceptions.

Your name, contact details, service address and appointment history — that's it. We don't store payment card numbers ourselves, and we never sell, rent or share client lists with anyone.

Only your assigned cleaner and the scheduler who confirms the booking. Cleaners receive the address the day before and nothing about your booking is discussed outside the team.

Yes. Every cleaner signs a confidentiality agreement covering client identities, addresses, home contents and anything they see or hear on the job. It survives the end of their employment.

Absolutely. Email us and we'll delete everything except the minimum records we're legally required to keep for tax purposes.

No touching, in either direction, at any point. No photography or filming. No requests for anything beyond cleaning. Our cleaners set their own additional limits and we back them without debate — the flirt lives in our branding, not in the appointment.

The cleaner ends the visit immediately, leaves, and you're charged in full. Serious incidents end the client relationship permanently and may be reported. This is the one thing we're humourless about.

Friendly small talk is welcome. Personal questions, propositions, comments about their body or pressure to stay longer are not. If they say they'd rather focus on the clean, please take that at face value.

You choose: email or text. You'll get a confirmation when we accept your request, a reminder 24 hours before, an on-my-way message, and a short recap once the clean is done. No cold calls, no marketing spam.

Yes — at least one consenting adult must be present for the whole visit, and everyone in the home must be 18+ and aware of the service. This protects you and our cleaners equally.

Your cleaner texts when they're a few minutes out and arrives within a 15-minute window of your slot, fully dressed. You'll do a two-minute walkthrough together to agree priorities and flag anything off-limits.

Only once you've confirmed the walkthrough, all doors and blinds are closed, and the cleaner is comfortable. They change in a private space and remain in bottoms plus footwear throughout. They may re-dress at any moment, for any reason, without explanation.

Pets are fine — tell us in advance if they need a closed door. Children and non-consenting adults cannot be home during the visit. If they are, we'll reschedule and a cancellation fee applies.

We bring all products and equipment, including eco-friendly options on request. All we ask is running water, somewhere to plug in, and floors clear enough for us to actually reach the mess.

The cleaner re-dresses before the final walkthrough, you look over the work together, anything you're unhappy with gets fixed on the spot, and payment is settled. Recurring clients get their next slot confirmed before we leave.

Free to change or cancel up to 24 hours before your slot. Inside 24 hours, or if we can't safely start the visit on arrival, we charge 50% of the quote.